Refund policy

Last reviewed on 30 May 2026. This page explains when and how we refund payments on JOTMILL.

1. Subscription refunds

• 14-day satisfaction window. If you cancel a paid subscription within 14 days of your first paid billing date and have not consumed more than 20% of your monthly allowances, we will refund the full charge.
• Cancel at period end. You may cancel at any time; access continues until the end of the paid period and no further charges occur.
• No partial-month refunds. After the 14-day window we do not refund unused time in the current billing period unless required by law.

2. Ad-spend refunds

Ad placements use escrow. Once an advertiser pays for a slot, the funds are held until the slot goes live.

• Within 24 hours of go-live. An advertiser can self-serve a full refund from their dashboard.
• Auto-refund. If a slot has not gone live within 60 days, the auto-refund cron returns the funds automatically.
• Manual release. If the slot has run as expected, the advertiser releases the funds to the creator manually or the 7-day auto-release cron does so on their behalf.

3. Failed deliveries / platform issues

If a payment was charged twice, the slot was cancelled before going live, or our service experienced a major outage during the period, contact support@jotmill.com for a manual refund. Include your account email and the affected payment ID.

4. How to request

1. From your dashboard, open the relevant subscription or ad placement.
2. Click "Cancel" (subscriptions) or "Request refund" (ad placements).
3. If self-service is not available for your situation, email support@jotmill.com.

5. Refund timing

Approved refunds usually appear on your payment method within 5 - 10 business days; the exact timing depends on your card issuer or bank.